How much money are you leaving on the table?
The truth is all of us are leaving money on the table online. None of us attract 100% of our ideal clients to our websites through Search Engines. None of us convert 100% of our website visitors into leads or sales either. There’s always room for improvement.
We believe in incremental, continuous improvement so we offer a broad range of services on a monthly retainer to make that happen.
This in not just another Search Engine Optimisation (SEO) plan either. It’s far more holistic than that! It’s Website Optimisation which includes attracting visitors through search engines, but more importantly converting them into leads and sale. It’s about ROI.
Please take the opportunity to learn more about our packages by reading through the frequently asked questions below.
Q. Why a Monthly Retainer?
In order to maximise efficiency and results for our clients, many find partnering on a monthly basis easier and more effective than short, one-off tasks.
At the same time, we prefer not to lock clients into long-term contracts with no flexibility to accommodate your changing needs. Instead, we work on a month-to-month basis, having found that this results in better outcomes for clients in both the long and short term.
Our retainer packages are tailored for businesses with ongoing needs that will benefit from pre-booking a certain number of support hours per month. These hours are guaranteed according to the package you choose.
We prioritise your urgent tasks and take care of them first, before focusing on important (but less urgent) tasks next. This ensures you always get fantastic value for money each and every month. Due to high demand, our services are often booked solid through an entire month. With a retainer package, you’re certain to always get the support you need, when you need it.
Q. What do I get with a retainer package?
Your package is tailored to address the unique needs of your business. After an initial assessment, we will determine what is most pressing and important to support your business. Your program may include:
- Website Design & Development
- A/B Split Testing
- Search Engine Optimisation (SEO)
- SEO Competitor Research
- SEO Coaching
- Marketing Consultation
- Website Maintenance & Upgrades
- Conversion Optimisation
- Lead Magnet Design
- Visual Branding
- Graphic Design
- Heatmaps & User Research
- Flyer & Brochure Design
- Landing Page Design & Development
- Email Marketing
- Print Management
- Plus much more….
Q: How many hours can I book per month?
We currently offer three plans to choose from:
10 hours support per month
20 hours support per month
40 hours support per month
Each package is on a month-to-month basis with NO long-term contracts.
We simply ask for 30 days notice if you choose to end the retainer.
Q: What happens if we don’t need all our support time?
If you don’t need all your support time for a given month, the remaining hours will be filled with services that are important, but not urgent. One such service is SEO.
For example, if you don’t use all your support time in a month, we would continue to enhance your website for ranking in search engines. This way you always receive valuable services for the hours you book.
Q: These programs seem to offer a lot more than just
website support. Why is that?
The online landscape is complex and always changing. While we believe your website should be the focal point for your marketing efforts, there are a number of additional services that can increase its effectiveness and provide better results.
Every client has different needs – for example, some may need printed marketing material, while others may stick to strictly web-based marketing. Our model accommodates your needs while offering access to a wide range of relevant services.
Q: What sets you apart from similar agencies?
Our flexibility and the transparency of our process. When you work with us you get done-for-you services that are wide-ranging, yet all managed from one point of contact. We value our relationship with clients and with our system you will always communicate with a single individual – your account manager – who gets to know you and understands your unique business goals and preferences. With us, you don’t need to work through a complicated online booking system either. If you prefer to chat on the phone, we’re happy to accommodate you.
Our retainer packages are also easy to budget for, with flat monthly rates and no hidden fees or charges. You are always guaranteed the support you need, because the time has already been allocated to you in advance.
We don’t pretend to be experts in everything either. We simply include everything we are fanatical about and do very well.
If you’re in need of other services we do not have expertise in, such as Social Media Management/Marketing, Telemarketing, Pay-Per-Click (Google Adwords etc.), Public Relations or CRM Management, we prefer to refer you to other trusted providers.
Q: What if I need more support than I’ve booked in a particular month?
If additional support will be an ongoing need, we can discuss upgrading your plan. While there are 3 standard packages available to new clients, we also offer customised larger plans for clients we already have a working relationship with.
If you only need additional support temporarily, we can offer you a single fixed quote to cover it. This way you know up front exactly what the cost will be.
Q: Can I pause my program for a month or two?
While we don’t allow for a pause in the program, you may close your program at any time with 30 days notice and no strings attached. If you ever wish to start it up again, you can simply reapply through the qualification process.
Q: Sounds good. How do I get started?
If you are interested in a monthly retainer package you can apply through our qualification process. It’s sometimes hard to know in advance if our services and your business will be a good fit, so let’s have a chat and see if it’s going to work.
Please fill in the form below to chat about how these programs could work for your business.